Complaints Procedure

Evans Hayes Burnell is committed to high quality legal service and client care.  If you are unhappy about any aspect of the service you receive, or about the bill, please contact the relevant fee earner on 01792 940780, via email or by post to our office at Princess House, Princess Way, Swansea.

If that does not resolve the problem to your satisfaction or you would prefer not to speak to the fee earner directly then please take it up with Mr Steve Burnell the Solicitor Director in charge of the department. We have a procedure in place which details how we handle complaints which is available on request. If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint. Contact details are:-

Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ
Website: www.legalombudsman.org.uk
Tel: 0300 555 0333,
Email: enquiries@legalombudsman.co.uk

Normally, you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint, or,

  • within six years of the act or omission about which you are complaining occurring (or you becoming aware of it).
  • or for matters before 6th October 2010 or over six years ago, three years from the date you should reasonably have known there were grounds for a complaint.